Perhaps you’ve followed the article I wrote about side-loading Plex onto Sky’s Now TV box:
Install Plex Client on a Now TV Box from Sky
And ensured you’re running the latest public release from Plex:
Upgrade Plex on your Now TV Box
However, if your broadband is supplied by Virgin Media you may have discovered that your Now TV box can’t make a network connection when you attempt to connect to your new Virgin Super Hub router.
The following simple steps should fix the problem:
- Whilst on the main menu of your Now TV box, use your remote to press the following buttons in quick succession:
- Home (x5)
- Fast Forward
- Play
- Rewind
- Play
- Fast Forward
- From the ‘hidden’ page that pops up, scroll down and deselect enable network pings.
- Scroll down and click okay (nothing will appear to happen!) before using the back / return key at the top left of your remote to exit the exposed ‘hidden’ screen.
- You can now go back into Network settings and you shouldn’t have any problems connecting to your Super Hub.