Is Now TV Box Blocked by Virgin Super Hub?

Super Hub

Perhaps you’ve followed the article I wrote about side-loading Plex onto Sky’s Now TV box:

Install Plex Client on a Now TV Box from Sky

And ensured you’re running the latest public release from Plex:

Upgrade Plex on your Now TV Box

However, if your broadband is supplied by Virgin Media you may have discovered that your Now TV box can’t make a network connection when you attempt to connect to your new Virgin Super Hub router.

The following simple steps should fix the problem:

1. Whilst on the main menu of your Now TV box, use your remote to press the following buttons in quick succession:
   • Home (x5)
   • Fast Forward
   • Play
   • Rewind
   • Play
   • Fast Forward
2. From the ‘hidden’ page that pops up, scroll down and deselect enable network pings.
3. Scroll down and click okay (nothing will appear to happen!) before using the back / return key at the top left of your remote to exit the exposed ‘hidden’ screen.
4. You can now go back into Network settings and you shouldn’t have any problems connecting to your Super Hub.